FAQ
FAQ
This page will help you to answer the most frequently asked questions about us and our sound effects.
Licensing & Use of products
You can use our sound effects for the production and creation of new media content, for example a movie, podcast, advertisement, video game or similar kinds of media. These can be commercial and non-commercial projects.
You may not use our sound effects to create new sounds, sound libraries or musical libraries and resell them.
You can choose between single user license or multi user license, depending on the number of users who work with our sound effects at the same time. More information about licenses can be found in our terms & conditions.
Royalty-free means that you can use our sound effects in an unlimited number of commercial or non-commercial projects after your purchase.
Yes, you may use our free sounds in commercial projects according to our terms & conditions.
Our sound effects are WAV files and are compatible with all audio and video editing softwares like Pro Tools, Logic Pro, Cubase, Ableton, Final Cut, Adobe Premiere Pro and more. Just drop them into your timeline and enjoy your project.
For all students or instructors at an accredited institution, we offer a 40% discount on the retail price of our libraries. Products that are on sale and bundles are excluded from educational discounts. Send us your proof to info@justsoundeffects.com and create an account. We will set up your educational discount immediately.
Ordering & Downloads
You can pay with Paypal and Credit Card. We accept Mastercard, Visa, Discover and American Express.
All transactions are secured via Secure Sockets Layer (SSL) 128 bit encryption to ensure the security of your data. We do not store your payment data such as card numbers.
You can enter your code on the cart page or during the checkout process. Your discount will be deducted immediately.
After completing your order, you will immediately receive an email with the download link to your sound effects.
Just click on the downloaded zip file and it will be unzipped. For libraries larger than 4 GB: Large libraries are split into several parts (e.g. JSE_Library.zip.001 and JSE_Library.zip.002). To unzip split zip files, all parts have to be in the same directory and you need a unarchiving tool (e.g. The Unarchiver for Mac or 7-Zip for Windows). Now unzip the file with the extension 001 and your sounds will be extracted.
By clicking on the checkout button and thus confirming your order, your rights of withdrawal and refund expire. More information about refunds can be found in our terms & conditions.
We do not offer shipping, all our products are download only.
VAT only applies to EU customers. EU customers with a valid VAT ID can enter it at our checkout and do not have to pay VAT.
Support
In some cases it can take a few minutes for our email to arrive. If you do not receive an email, please contact us.
We appreciate any feedback on our sound effects. Do not hesitate to contact us via info@justsoundeffects.com or write a review on our product pages.
Please contact us via info@justsoundeffects.com or use our support form.
